Refund and Returns Policy

Deliveries, Returns & Refunds

DELIVERY

Delivery is free in EAST LOTHIAN EVERY FRIDAY.

We are currently unable to offer delivery outwith East Lothian, but you are welcome to visit us here at Carfrae Farm Market and collect.‍

Minimum order for delivery £25.00.

Orders must be made by 5pm on Wednesday for a Friday delivery.

Please note that if you order frozen items, you will need to ensure that you can accept your delivery.

If you prefer to collect your order, you can do so everyday after 10am, as long as you have given us at least 24 hours notice of your order.  

RETURNS

We generally do not accept returns on our products, as they are perishable goods, and this is why we request that you check the items as soon as possible after delivery or collection.

If any item you receive from us is not in good condition, please contact us as soon as possible, but within 24 hours of receipt, and we will advise you on the best course of action.  In most cases, we will ask you to return the item to us for an exchange or refund.  

Please do not return a damaged order to us without contacting us first.

Once we have received your product, we will refund your money in the same way you initially paid for it.

SUBSTITUTES

If we are unable to offer a fresh meat product, we will replace this with frozen.  

We may also on occasion need to replace a product with an alternative of the same style and quantity.   You will have the right to refuse a replacement product and we will issue a full refund to the card we debited.

If possible, we will notify you by email before we send out a replacement.  

CANCELLATION / CHANGE

If you wish to cancel or change your order, please let us know as soon as possible by phone or by email. Unfortunately, if your order has already been dispatched, it cannot be cancelled.  If we receive your cancellation in good time, we will issue a full refund to the card we debited.